Our promise is to always provide exceptional customer service.
If you have a great experience, please let us know!
- Ben C
“As a broking firm that strives to provide our clients with seamless and efficient service, we continually opt to work with lending industry leaders. Australian First Mortgage has time and again proven to fit this mould with an outstanding team ranging from knowledgeable Business Development Managers to Credit Officers that deliver efficiency, clear communication, and outstanding results. AFM sets the benchmark on turnaround time and service and as a result, our business continues to grow and our clients continue to rave about our Big Picture Home Loans.”
- Fred M
“I would highly recommend the services of AFM and its team, especially Helen James. The product suite that is offered within your business is vast and expansive. I am confident that your company can provide a solution, effectively a one-stop shop. In the busy world of finance, this helps immensely, especially lately, when customers are struggling in getting to where they need to be with their financial position. With AFM and Helen’s invaluable help, I have been able to work through a scenario, and we are able to find the right solution to help my customers. I would highly recommend using AFM in the future to help with your customer’s needs.”
- Filomena P
“I have been in the banking and mortgage broking industry for over 18 years. Australian First Mortgage is a Mortgage Manager that realises the importance of its brokers and their service and the support they provide I believe is one of the best in the industry. The credit team, business development managers and the customer support staff are very knowledgeable, helpful, and always willing to do everything they can to help. Their service is second to none.
In particular, my Business Development Manager Tanya Pead is excellent, always there for a scenario and always goes the extra mile to help whenever she can, always answering phone calls and replying to emails. The settlement team at AFM are excellent as well, in particular Brendon Malone, Daniel Scully and Stephanie Wang. Our settlements go through smoothly due to the professionalism of AFM. Very happy with the service.”
- Jatinder S
“I wish to thank Australian First Mortgage for making my dream home a reality and doing the most wonderful job. From the start every member of staff I dealt with was fantastic. Everyone was always going the extra mile to assist me in understanding the process of building a new house. Things were done with amazing speed and accuracy. All I had to do was send one email or make one phone call and the team took action straight away.”
- April L
“I recently had a bad car accident and was required to pay a lease on a car that no longer exists to purchase another car urgently. Throughout the borrowing stages which was personally stressful I dealt with your team member, Daniel, who kept me updated at all times, was courteous and extremely helpful going above and beyond to assist with my requirements. I have never been so happy to deal with the bank who provides great customer service in such a difficult time for myself and let’s face it, I think it’s very rare people are congratulated on their service. I know Daniel was just doing his job, however I believe he made the process easy for me and is certainly a great inspiration to your team.”