Feedback & Complaints

We value your feedback

We’d love to hear from you. Please call our office to speak with our professional team, or submit your feedback via email and we will be sure to respond promptly.

Phone: 134 AFM (134 236) or 1300 727 972
If you’re overseas, call +61 7 5553 0801

Write to us

Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218


Making a formal complaint

We are committed to providing the very best service to our customers and appreciate any opportunity to ensure our customer experience is unmatched. We see any problem as an opportunity to match it with the best solution possible.

If you have a complaint, please let us know so we can fix the problem. We will investigate, answer your questions and do all we can to regain your confidence.
We will take all steps to completely resolve any issues you raise.
If you have contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our Chief Resolutions Officer.


Chief Resolutions Officer
Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218
Phone: 1300 727 972

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact our Privacy Officer.


The Privacy Officer
Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218
Phone: 1300 727 972


External Dispute Resolution

If you believe your complaint has not been dealt with in a satisfactory manner, please contact the external dispute resolution service. This service provides a free, independent and impartial dispute resolution service which is an alternative to legal proceedings for resolving complaints.

To lodge a complaint, contact:

The Australian Financial Complaints Authority
Phone:  1800 931 678 (Free Call)
Mail:  Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

GPO Box 5218
Telephone: 1300 363 992

Australian First Mortgage is a member of the ASIC approved Australian Financial Complaints Authority.