17%

34%

51%

68%

85%

100%

AFM, The Non-Bank Lender You Can Trust

Established more than 20 years ago, AFM is an independent, Australian non-bank lender. We are not owned by a bank, funder or aggregator and, with access to more than 500 home loans, we can provide you with the best mortgage for your needs.

At AFM, we know there is no such thing as one size fits all when it comes to home loans and we go out of our way to deliver solutions for our customers. Our mortgage specialists have extensive experience and in-depth industry knowledge to handle all your home loan queries. What is more, we have an in-house credit team with the authority to approve your mortgage application, eliminating long waiting periods commonly found with the big banks.

We provide home loan solutions to borrowers from all walks of life including first home buyers, self-employed borrowers and people with adverse credit.

Contact us today to speak to one of our lending specialists.

Why Choose Us?

  • More than 500 products from 5 funding lines
  • We can assist clients with adverse credit
  • Options for clients with alternative income streams from contract to self-employed
  • Non-genuine savings options
  • No credit scoring
  • Submit just one loan application form. This avoids multiple credit checks & application delays
  • We are quick! Unconditional approval within 24 hours of receiving all required information

Net Promoter Score (NPS)

+69

AFM NPS
Industry Average NPS

AFM started using the Net Promoter Score (NPS) at the beginning of 2019, to better understand our customer’s experience. In that time, we’re proud to report our Net Promoter Score (NPS) has consistently remained well above the mortgage lending industry average of +8.

So what is NPS?

NPS is a globally recognised measurement of a customer’s overall satisfaction with a company and is based on answers to a single question:

On a scale of 0 to 10, how likely are you to recommend our company to a friend or a colleague?

According to their response, customers are grouped as promoters, passives or detractors and the NPS is calculated by subtracting the percentage of detractors from the percentage of promoters to generate a score of between -100 and +100. In general, anything above 0 is considered a good NPS.

Our promise is to always provide exceptional customer service. Read what our satisfied customers say about us.

Want to speak with a Lending Specialist?

© Australian First Mortgage 2019 | ACN 079 790 364 | Australian Credit Licence 386 494