We Value Your Feedback

If you’d like to comment or compliment us on our service or would like to offer us feedback of any sort, please do! Call AFM to speak with our professional team or submit your feedback via email and we will respond as soon as possible.

Phone: 134 AFM (134 236)
Email: info@afm.com.au
If you’re overseas, call +61 7 5617 2101

Write to us

Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218

Making a formal complaint

AFM are committed to providing the very best service to our customers and appreciate any opportunity to ensure your experience is unmatched. If you are not satisfied with the service you have received let us know. We will investigate, answer your questions and do all we can to resolve the issue and regain your confidence.

If, however, you have contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our Chief Resolutions Officer.

Chief Resolutions Officer

Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218
Email: resolutions@afm.com.au

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact our Privacy Officer.

The Privacy Officer

Australian First Mortgage
PO Box 2087
Broadbeach QLD 4218
Email: privacy@afm.com.au

External Dispute Resolution

If you believe your complaint has not been dealt with in a satisfactory manner, please contact the external dispute resolution service. This free, independent and impartial dispute resolution service is an effective alternative to legal proceedings for resolving complaints.

To lodge a complaint, contact:

The Australian Financial Complaints Authority

Online:  www.afca.org.au
Email:  info@afca.org.au
Phone:  1800 931 678 (Free Call)
Mail:  Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

GPO Box 5218
Telephone: 1300 363 992
Website: www.oaic.gov.au

Australian First Mortgage is a member of the ASIC approved Australian Financial Complaints Authority.

© Australian First Mortgage 2019 | ACN 079 790 364 | Australian Credit Licence 386 494